FAQ's
You are getting the following error when you try to log into the EMS; “USERNAME NOT FOUND”.
- Verify that your email address on file matches the email you are signing in with. Double check the spelling of your username/email address.
- Also make sure there are no spaces in front of or behind either the Username or Password.
How do you CREATE or RESET a password?
- You can CREATE or RESET your password with the Forgot My Password link on the login page.
- The ability to RESET is on your dashboard in the top right corner, below your name.
- There is Change My Password link, click this and you can change from there.
EDUCATOR
You have been asked to teach a class - Now What?
- It's as easy as 1-2-3, click HERE for details
You receive a request for classes on dates you are not available.
- Education coordinators use the Educator Availability Calendar MY ACCOUNTS tab to check availability to teach classes. If you do not have dates blocked off on your calendar, you will appear as available for requests.
- To block dates from your calendar, please make sure to click the date on the calendar, full day, half day (AM or PM) and specify a reason. Instructions can be located on the My Accounts page.
How to update your calendar: Educator My Account and Calendar
The preferred dates don’t work with your schedule. Can you change them?
- In most cases, the preferred dates are flexible. If you are not able to coordinate a date for the request enter information in the notes and DENY, the request.
How do you know if you were requested for a class? How do you know if the class was scheduled?
- Educators receive emails from the EMS when they are requested. Each step of the request process has different email notifications. Make sure you log into the EMS on a consistent basis to monitor any important changes or additions. Some notes do not leave the system, you can only find them in the request record in the EMS.
Your request is scheduled, and you need to change the date and/or time.
- Contact your manager as soon as possible. Any revisions to scheduled classes need to be handle promptly with your manager.
You have a DENIED request in my account.
- When Requests are DENIED by Education Coordinator is remains in your account on the My Accounts tab.
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- When YOU DENY a request it is automatically removed from your account.
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USER
When entering a request; Why is the course not showing up available?
- Courses will only be available if location type (salon, store, etc.) and/or any applicable course prerequisites match.
- Any course availability questions should be brought to your manager.
Why is the Educator not showing up when creating a request?
- Educators will only be listed if they are assigned to the course format selected. Languages can also limit the list of preferred educator optionss.
- If you have any questions on Educators, please contact your manager.
EDUCATOR - EXPENSES
You can’t find your Expense form in the EMS;
- Expenses do not populate until the request is in the Completed status. Once a request is Completed the expense will be on the Dashboard and in your Expenses tab.
- If you feel an Expense is still missing or have any questions, please contact your manager.
You are having problems getting receipts to attach to expense form;
- Expense files need to be attached one at a time and are limited to a size of 60MB max. Once you save your expense; a thumbnail image will display to confirm for each file to confirm they are successfully uploaded.
You have an address, phone number or email change. How do you change this information?
- You can send any update information to your education manager. They will make the needed revisions to your account.
Your Fees are not showing up correctly in the EMS
- Reach out to education@salonservicespro.com before you SUBMIT your expense. They can make the needed revisions.
Expense Guidelines